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FirstService Residential

Engaged Employer

GREAT COMPANY! - Community Manager FirstService Residential Employee Review

5.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Receiving a personalized text message on a Saturday from President Michael Mendillo was a wonderful surprise. It also set the tone for what was to follow. First Service Residential is an amazing place to work! Recently, I joined First Service Residential as a Community Manager. My experience has been amazing. The value that FSR places on its employees is wonderful. The training is excellent. Both my Supervisors treat me with respect and value my opinion. They have both been terrific. Another important issue to me is my career path. There is upward mobility at FSR in a variety of areas. My Supervisors are VERY supportive. The corporate culture pushes its employees to excel and achieve! I find FSR to be very diverse and inclusive. In my group, everyone is encouraged to share their thoughts and opinions. Culturally, we are diverse in - race, age, ethnicity, religion, etc. Having different perspectives that we can share is wonderful. Administratively, FSR has systems in place (such as a 24 hour Call Center. Questions about maintenance bills, work orders, etc. are handled by the Call Center. This leaves the manager to deal with more pressing issues. I am a part of NJ High Rise Team. We have weekly meetings for 45 minutes. This keeps the team involved and informed in what is going on within our area and with FRS Upper Management. I find these meeting very helpful. Salaries at FSR are excellent. Benefits are good - medical and dental. There is a pension plan. All in all, FSR is a wonderful place to work. I highly recommend it.

Cons

I have nothing negative to share.

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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