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FirstService Residential

Engaged Employer

Really depends on your boss - Assistant Community Manager FirstService Residential Employee Review

3.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits. strong potential for upward mobility. Normal work hours. Lots of training opportunities.

Cons

Heard most bosses add in a bonus. My boss wasn't very kind and he tried to not get me one despite all the help I gave him. He didn't even know how to pdf. He wasn't a great boss and got annoyed if I asked questions. This isn't necessarily the typical culture of FSR, I just got a bad egg. Unfortunately it affected my desire to stay for the company.

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FirstService Residential Response
3y
Thank you for the feedback. We are sorry to hear that your experience was less than positive as we strive to embody our culture of building great relationships. You are right, it is very important that our recruiters continue to screen for personality and character. Having support at work is crucial and we hope that our associates know that we have an open door policy to report things like this to upper management and Human Resources so we can work together to come up with solutions in times like this. We appreciate your time and will use your comments to make positive changes. Take Care. Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time, I was working overnight at a condominium, and the quiet environment gave me the opportunity to focus on my schoolwork since there was very little activity throughout the building. The team I worked with was incredible, they made me feel like I was part of a family, which made the job even more enjoyable and rewarding.

Cons

Working the graveyard shift can significantly affect a person's sleep schedule and overall sleep quality.

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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