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FirstService Residential

Engaged Employer

Lots of Changes - Beware - Anonymous employee FirstService Residential Employee Review

2.0
Dec 19, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of employees with shared experiences and common interests. I've met some great people at the company and am still friends with many. Also, the expectations for my job were fairly low, so work life balance was good in that sense.

Cons

The CEO is restructuring and laying off employees. Due to the layoffs, employee morale appears low among those I've kept in touch with. There was no announcement as to why, so can only assume it's to reduce cost and increase profitability and stock price. It's a big company and I witnessed corporate politics and "left arm doesn't know what the right arm is doing" frequently. Doing a good job can be secondary to who you know, in my experience. Also, leadership makes decisions that seem disconnected from the challenges employees were facing, based on what I observed. Leaders who I would joke around with and go to lunch with regularly suddenly turn their back and pretend they never knew you when David initiates a layoff in your department. They're always hiring, which could raise some questions about employee turnover. Last, my salary was approx. 20% lower than what I'm seeing in the job market currently.

Explore other reviews about FirstService Residential

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time, I was working overnight at a condominium, and the quiet environment gave me the opportunity to focus on my schoolwork since there was very little activity throughout the building. The team I worked with was incredible, they made me feel like I was part of a family, which made the job even more enjoyable and rewarding.

Cons

Working the graveyard shift can significantly affect a person's sleep schedule and overall sleep quality.

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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