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FirstService Residential

Engaged Employer

People are wonderful, but corporate doesn't seem that involved - Night Porter FirstService Residential Employee Review

4.0
Feb 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Wonderful on-site team, understanding management, and non-strenuous work. Great early job or something for a college student.

Cons

Pay is determined by HOA rather than company, so performance does not affect pay raises. Corporate pays seemingly bare minimum attention to on-site locations, and has an internal culture rather disconnected from the reality of working on-site. Corporate is introducing new AI system that seems to be geared to replace some employees and make a worse experience for customers as well.

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FirstService Residential Response
1y
Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us and certainly know how important our on-site teams are to the FirstService family. Thank you for all you do! - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time, I was working overnight at a condominium, and the quiet environment gave me the opportunity to focus on my schoolwork since there was very little activity throughout the building. The team I worked with was incredible, they made me feel like I was part of a family, which made the job even more enjoyable and rewarding.

Cons

Working the graveyard shift can significantly affect a person's sleep schedule and overall sleep quality.

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
1mo
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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