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FirstService Residential

Engaged Employer

Great place to work - Assistant Property Manager FirstService Residential Employee Review

4.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

• Great company morale and energy! You can see the efforts for diversity & inclusion go to great lengths • The benefits package under FirstService is one of the best! I loved my insurance options, as well as the fact that any questions i had about my benefits were answered thoroughly (and quickly!). The team was always pleasure to work with. • • My on-site Community Managers were supportive and encouraging when it came to growth in the industry. I may have had an exceptionally positive experience, but i believe FirstService does its best to choose the top candidates for Community Manager roles.

Cons

• Many issues with turnover when obtaining new accounts. On-site staff was left to deal with lack of corporate office support on multiple occasions. The Regional Director assigned to our property had far too many accounts to manage and ultimately could not help us out with on-site management more often than not. •

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FirstService Residential Response
1y
Thank you for your positive feedback—we're glad to hear you felt supported, valued the benefits, and experienced strong team morale. We're also grateful for your honesty about the challenges during account transitions. Improving that process and ensuring stronger support from leadership is a priority. Your insights help us do better, and we appreciate your contributions. - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time, I was working overnight at a condominium, and the quiet environment gave me the opportunity to focus on my schoolwork since there was very little activity throughout the building. The team I worked with was incredible, they made me feel like I was part of a family, which made the job even more enjoyable and rewarding.

Cons

Working the graveyard shift can significantly affect a person's sleep schedule and overall sleep quality.

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
1mo
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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