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FirstService Residential

Engaged Employer

Stay away from this money hungry US company - Assistant Property Manager (APM) FirstService Residential Employee Review

1.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

being employed yet underpaid is the only pro.

Cons

A deeply disappointing workplace experience. This company prioritizes acquiring contracts over supporting its employees or genuinely respecting its clients. Employee contributions, expertise, and dedication are largely overlooked. The focus is solely on client appeasement, often at the expense of staff well-being. It’s a high-stress environment where you're treated as just a number—expected to absorb pressure from all directions with little to no support. Unfortunately, this reflects not just the company, but issues within the industry as a whole. Proceed with caution if you're considering a role here.

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FirstService Residential Response
1y
Thank you for sharing your honest feedback. We’re sad to hear that your experience did not meet your expectations and appreciate you highlighting these serious concerns. Supporting our employees and respecting their contributions is very important to us, and we are committed to creating a more supportive and balanced work environment. We take your feedback to heart as we continue to improve and address the challenges faced by both our team and the industry. - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time, I was working overnight at a condominium, and the quiet environment gave me the opportunity to focus on my schoolwork since there was very little activity throughout the building. The team I worked with was incredible, they made me feel like I was part of a family, which made the job even more enjoyable and rewarding.

Cons

Working the graveyard shift can significantly affect a person's sleep schedule and overall sleep quality.

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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