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FirstService Residential

Engaged Employer

Poor Regional (SF) Leadership - HOA enthusiast FirstService Residential Employee Review

1.0
Aug 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Great core values, Many Paid Holidays, cheap healthcare. Amazing and friendly co-workers

Cons

The San Francisco mid-rise division suffers from poor leadership, a disingenuous and pretentious work atmosphere, and toxic culture. The root of the problem is disingenuous, vindictive, and disgruntled LEADERship. The company allows this continued ineptitude because replacing “them” and fixing over a decade of incompetence would be a monumental task. This has fostered a culture of anti-growth, where promotions are blocked and frowned upon. The extremely high turnover perpetuates this atmosphere; they cannot afford to lose employees, even when someone wants to move within the company. To enforce this, LEADERship and/or upper management will strategically use PIPs or concoct corrective action plans to block internal transfers. In my three years at the company, there was not a single genuine promotion within the entire San Francisco mid-rise division. The only exceptions were a couple of community managers who became senior community managers after 10 years with the company. I witnessed more self-imposed demotions than promotions. Ultimately, the LEADERship is focused on maintaining a veil of deception over the boards they supposedly serve. Little to no effort is put into genuinely improving the communities. Instead, all energy is spent on the pretense of service, resulting in bare-minimum effectiveness for maximum expenditure. If you are not a community manager, there is little to no training provided, which further perpetuates a culture of career stagnation. Disclaimer: this review only provides a small glimpse of the many cons.

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FirstService Residential Response
9mo
Thank you for your honest feedback and for sharing with us some areas in which we can improve as a company. Wishing you all the best in your future endeavors. - Emily, Global Director of Talent Acquisition

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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