E- Mails - Anonymous employee Five Below Employee Review

1.0
Jul 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This business has shown me no Pros.

Cons

Asking for a person's e-mail is time consuming. The Company wants you to get the customers in and out as fast as you can, but, you HAVE to ask for e-mails. After doing all the necessary steps, like telling the customers about the survey, while circling and writing numbers, the customer is then aggravated. Also, if the customer says no to the e-mails, and you, the employee, do not get enough emails, you get reprimanded. I do not see the fairness in such an impossible task. If a customer wants to give their email, they will, if not, leave it be. The employees also shouldn't be using cheat sheets, for example, if a customer doesn't want to add an email, the employee should not pull out a cheat sheet and input a random email, it defeats the purpose.

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Fun environment Fun coworkers Always something new to discover

Cons

Low pay Not enough hours

1.0
Jul 14, 2026
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CEO approval
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Pros

Salary and bonus opportunities, and talented colleagues.

Cons

I rarely write reviews, but I hope this helps others understand the culture I experienced. I joined the company excited about the opportunity and dedicated myself to delivering results, building strong cross-functional partnerships, and supporting the business. Throughout my time there, I consistently received positive feedback from stakeholders and colleagues and was never made aware of any performance concerns or gaps. I was a top-performing team member and delivered consistent business results. My employment ended without warning. The explanation I received was simply that the company had “decided to move in a different direction." There had been no prior coaching, performance improvement plan, or conversations indicating my role or performance was at risk. It was a complete shock—not only to me, but also to many of my peers who reached out expressing surprise and frustration. The most disappointing part wasn’t just the decision itself, but how it was handled. Transparency, honest communication, and respect seemed to be missing from the process. Employees deserve timely, candid feedback and the opportunity to address concerns before life-changing decisions are made. Instead, I was left trying to make sense of a decision that didn’t align with the feedback I had consistently received. No workplace is perfect, and difficult business decisions sometimes have to be made. However, if you’re considering joining this organization, I encourage you to ask thoughtful questions about leadership communication, performance management, and how employees are supported when priorities shift. Your experience may depend heavily on the team and leadership you work under. Cons: Lack of transparency, inconsistent communication, limited psychological safety, and an environment where employees may not receive honest feedback until it’s too late.

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