Awful - Sales Associate/Cashier Five Below Employee Review

1.0
Jan 29, 2016
Recommend
CEO approval
Business Outlook

Pros

20% discount, tshirt uniform, in my opinion the music is decent, job involves every part of retail, combining cashier skills, customer service, cleaning, and organizing the back store room.

Cons

discount is useless as prices are already low. store will often be one sales associate and one key holder to run the entire store. long list of tasks are given on most shifts and expected to be done at an exceptional level while still watching registers. key holders have a tendency to drop all work on sales associate and literally nap in the back office. low pay, always minimum wage, nothing more. no communication between management and sales associates. management will "clean the house" where they fire at least half of their sales associates and replace them. Has happened a few times in my time with 5B, I have yet to be fired, i have been there for 10 months

Explore other reviews about Five Below

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, staff, and people to work with

Cons

None I loved it all

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary and bonus opportunities, and talented colleagues.

Cons

I rarely write reviews, but I hope this helps others understand the culture I experienced. I joined the company excited about the opportunity and dedicated myself to delivering results, building strong cross-functional partnerships, and supporting the business. Throughout my time there, I consistently received positive feedback from stakeholders and colleagues and was never made aware of any performance concerns or gaps. I was a top-performing team member and delivered consistent business results. My employment ended without warning. The explanation I received was simply that the company had “decided to move in a different direction." There had been no prior coaching, performance improvement plan, or conversations indicating my role or performance was at risk. It was a complete shock—not only to me, but also to many of my peers who reached out expressing surprise and frustration. The most disappointing part wasn’t just the decision itself, but how it was handled. Transparency, honest communication, and respect seemed to be missing from the process. Employees deserve timely, candid feedback and the opportunity to address concerns before life-changing decisions are made. Instead, I was left trying to make sense of a decision that didn’t align with the feedback I had consistently received. No workplace is perfect, and difficult business decisions sometimes have to be made. However, if you’re considering joining this organization, I encourage you to ask thoughtful questions about leadership communication, performance management, and how employees are supported when priorities shift. Your experience may depend heavily on the team and leadership you work under. Cons: Lack of transparency, inconsistent communication, limited psychological safety, and an environment where employees may not receive honest feedback until it’s too late.

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