Do not recommend - Senior Cash Operations Specialist Flagstar Bank Employee Review

1.0
Aug 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Nothing. Except maybe working from home and have some work life balance.

Cons

Everything. Was asked several times in interview how well I did with excel, that was the only important thing they cares about. Was told I would have access to SQL they don't even use it. Also was told I'd be doing more projects and never did. Everyone is button pushers and didn't know corporate advance they wrote off funds just because. The work was all manual and no room for improvement. I found many red flags and a lot of issues to bring to our MSR owners and no one cared. They seem to have a mentality of "let them figure not out and being the issues to us". No room for change either. I tried to bring up improvements to daily work and to bigger fixes and no one wants to listen. This has been the worst place by far to work for. If you want to push buttons and do really well with excel this is your place but if you want impact and to make your work life better go elsewhere. Also when I left they decided to try to do my exit interview off company time and wanted to do it after I left and never sent out a separation packet till I had to ask for one. They don't care about you. Also the CEO will brag from his secondary home in Florida while Covid is happening and then a week later be back in Michigan. Then telling employees if you don't like it here then leave. They all just want their paychecks. Not sure how things are on the banking side but the mortgage side is not good. Team members would rather make fun of you then help you. Very discouraging.

Explore other reviews about Flagstar Bank

5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Very knowledgeable and helpful people who are experts in enterprise systems

Cons

N/A during my time with the company

2.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent. Average PTO

Cons

My experience with this company has been disappointing. Branch goals are unrealistic with no marketing or brand awareness to support the high goals and teams feel defeated. Senior leadership often communicates in a demeaning way, which has contributed to high turnover and declining morale. Despite emphasizing the importance of ‘hiring right,’ the President of Consumer Banking has cycled through three heads of Consumer Banking in just three years. The annual review process is long and drawn out (5 month process) and feels inconsistent and more like a popularity contest than a true evaluation of performance. Although the scale ranges from 1–5, employees are told that most ratings will fall in the 2–3 range, with 4s being rare and 5s essentially unattainable. The calibration process appears to focus more on filling predetermined rating quotas than assessing actual contributions. Employees are required to write their own reviews, which are then rewritten by leadership before being sent to HR for calibration. The final ratings often seem influenced more by internal politics than by merit. Annual increases are very minimal or zero. Overall, the environment lacks transparency, fairness, and genuine support for employee growth.

5
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