Pros
Lunch room inside of facility and Café with great customer service.
Cons
Company has an enormous learning guide with over 1000 pages. It's not simple to learn everything, you are forced to call their helpline if you run into a situation and cannot figure out a solution for the customer. The helpline can be a little rude at times. I would suggest that they make their guide simpler, so workers can be confident with the information they're sharing. Another experience Ive had, was starting in the beginning I wasn't seated with the rest of my team. Instead I set on an opposite floor, which means I wasn't included in a lot of information, Unless my supervisor came upstairs to tell me. Soon after, I learned my supervisor was handing me off to a new supervisor. The new supervisor never introduced herself. She walked passed my multiple times and stated that she would introduce herself when the time comes, because she was unsure if I was in her team. This company has potential but in 2019- 2020 it lacked a lot of what I was looking for in a career.