Wants to have good customer service, but doesn't understand how - Anonymous employee Flex Employee Review

3.0
Dec 5, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Appears to want to improve customer service, Great lower management

Cons

Higher management is very detached, You hear a lot of text-book phrases about improvement and customer service but you quickly realize they are reading from a book and don't understand the underlying principles and qualities that lead to great customer service. Day 1 of training includes a slideshow that says "We are NOT legally required to give you breaks, but we do." That, in itself, shows that they are more concerned with setting the stage for removing breaks than they are with understanding why breaks are important for morale.

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5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly, as close to family as a company can get. Extremely large, so support exists for any task, even if not on site.

Cons

Long over burdened processes for capital to produce quality goods, on time. Pay for talent is lower than industry average

2.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health, dental, vision, and 401(k) were quite good.

Cons

Flex tolerates a toxic work culture from their most senior leaders. My director, literally, yelled at me daily, usually throughout the day. He physically grabbed me and forced me in the direction he wanted me to move. He threatened to fire me or replace me at least once a week. I went to the then director of HR who did absolutely nothing. After she was let go I went to her successor who told me there was no record of me speaking with HR before. And she did nothing. Unable to tolerate the work environment, I left. The company doesn't take safety seriously. We had shelving collapse resulting in an employee needing medical attention. The person tasked with designing and building storage has no training, no mechanical background, and no analysis is being performed to validate if the storage can hold 1,000+ pounds. There's no budget for professionally designed storage and, again, I was threatened for raising this as a concern. I learned today this same director is continuing to use me as a scapegoat despite me no longer working there.

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