Pathetic excuse for an employer - Operations Associate Flexport Employee Review

Transforming an industry is hard. It means a rock solid mission, ambition and very precise strategic execution. But also the timing must be right. And our timing is right. We’re growing 25% per month for the last 2 years. Why? Because we are changing an industry for the better and customers love us for doing that. Our Net Promoter Score is around 70, vs. an industry average of minus 35. That success has a price: hard work. You are right that hours (especially during the peak season) can be long and that most employees wear multiple hats here (which in turn helps us to attract top talent). Any successful company pays this price, but we think we offer our employees including Operations Associates a great value proposition: 1) Lots of autonomy: working in autonomous squad structure, driving improvement initiatives that shape the company. Might be overwhelming, but it’s a steep learning curve and you have a chance to drive improvement in processes and product. 2) Mission driven: transform global trade so there will be more of it. 3) Lots of opportunities to grow: we offer functional rotation, global rotation to other offices around the world, rapid promotion (last month we promoted more than 15% of the company) and in general steep learning curve in an interesting industry. 4) Fair compensation: we use benchmarks of the tech industry to compare ourselves with, and we are constantly on par or a little above the benchmark. 5) Upside, which comes with the success of the company. For some people that is not a great value proposition, and we have to accept that. It’s unfortunately the flipside in any high performance organisation. Global trade is moving fast and we are moving faster. And we have to, because the incumbent competition doesn’t sit still and constantly strikes back to avoid disruption. But that doesn’t mean we are not constantly battling with the hard work, on every level of the company. We are investing heavily in people, training and in technology to improve work-life balance while we also continue delighting our customers. What we don’t do enough is to make you aware of that battle and continuous investments made, and that’s something we recently have started doing more. Explain our strategy, show the trade offs in the execution and discuss the levers we pull to deal with the trade offs. We are at a pivotal moment in the growth path of Flexport: our customers love us, our employees love our mission (and we’re measuring that constantly with CultureAmp survey) and our business partners love us. But love is not enough, we need to work hard to change this industry for the better. Sanne