Pros
Flexport is first and foremost a tech company, working on modernizing the freight forwarding industry. I was shocked when I joined by how genuinely open the culture was and still is. Every employee is sent to "Flexport Academy", a two-week program in which you travel to San Francisco and learn about the industry, company, values, and mission. I joined the Chicago office when it was small, and we've grown to a size of 60-70 people in less than a year. It's genuine growth based off need and portfolio expansion. The culture has inevitably changed a bit due to the large size and different teams, but the underlying community and radical transparency is still there. This role is incredibly fulfilling It's basically half operations (moving shipments around the world using our software) and half account management (working with clients to improve transparency and performance in their supply chain). The Operations function is, in many ways, the core component of the company and you get to be a voice and tester in many new features. There is constant improvement and feedback and positivity in this culture - I love it after a year and I highlight recommend getting in to Flexport now however you can!
Cons
This role is challenging and sometimes you need to be available in the evening or early morning. Generally, freight is a morning industry. There are growing pains in which sometimes new processes, teams, or other information is not properly "rolled out". Things just happen without warning. Teams are actively working on this and you should feel free to raise concerns without any fear of retribution.