Outside very shiny and bright, core is rotten - Customs compliance director Flexport Employee Review

2.0
Jun 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent office (pre-COVID) Decent salary level and bonus Good perks, swag, lunches, parties The idea behind the company is exciting

Cons

Company has an identity crisis and attracts bright young amateurs Compliance and ethics are literally no factor at all - anything goes and advice is highly discouraged or stonewalled HR launches initiative after initiative - the newest fad counts - but reward cycles are badly broken Management is purely marketing focused - they talk the lingo but beyond the concept of a 40-foot container moving from A to B, they are lost Although a "tech company" by name, backoffice is shockingly manual Services are being offered as highly/fully automated and digitized but fed mostly by key-entry Lack of professional knowledge is rewarded as long as the client is happy, negative P&L really doesn't matter Slick talk is appreciated way more than common sense - as long as you speak in 21st century jargon you're good No real carrier prospects beyond empty but great-sounding positions with low-level labor (i.e. "Global Customs Associate": brokerage clerk) Diversity in name only. Amsterdam office is shockingly white and mostly male

Explore other reviews about Flexport

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

great manager, amazing benefits, strong culture

Cons

really fast paced, a lot of moving parts

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The compensation was strong and competitive, and it was consistently the best part of the job. If your priority is pay in the near term, that piece delivered.

Cons

I struggled with the lack of stability. It rarely felt like the ground was solid, and that uncertainty was hard to sit with over time. Return-to-office expectations seemed to change more than once, and I personally didn't find the reasoning behind those shifts clear. It was hard to plan around. I also found the performance review process difficult to trust. In my experience the outcomes didn't always seem to line up with the actual work, which made it hard to feel like I knew where I stood or how to grow. There was A LOT of turnover in leadership during my time there. With direction changing frequently, it often felt like priorities were in flux, which made it next to impossible to stay oriented.

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