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FlightSafety International

Engaged Employer

Take Workplace Bullying Seriously, or Lose Good People - Customer Service Representative II FlightSafety International Employee Review

2.0
Apr 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Every day was different, and the work was interesting. Met a lot of interesting pilots from all over the world, and did get to work with a lot of different flight departments. Had some very good rapport with my customers and thoroughly enjoyed working with most of my fellow teammates.

Cons

Management does not see the whole picture when it comes to their workforce. They manage by email, and are handing out constant criticism via this medium. When a report of workplace bullying is made, they take little to no action against the perpatrator. They do not take reports of harrassment seriously; instead they choose to bury their heads in the sand and attack the victim.

Explore other reviews about FlightSafety International

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great schedule and company culture is very welcoming. Felt very supported during the training process. The facility is always clean, co-workers are extremely friendly and helpful

Cons

Had to complete many hours of eLearning assignments

1
2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, somewhat of a 'decent' salary

Cons

Management, both in the center & corporate. The work tasks are too demanding for the BS pay we get. The verbal abuse we get from pilots. Management has zero issue letting you know when you've done something wrong but if they do something wrong.. nothing happens? Oh I'm away from my computer for more than 15 minutes and now I'm getting scolded by not being on the phone? We can't speak freely. We have to watch what we say on the phone cause everything is recorded. The St. Louis location is a joke, with their petty front desk staff & gaslighting managers. The only people who are cool in the St Louis location are their PM's. This whole company needs a redo. Oh & if you're a biological female.. you're not safe if a transgender woman wants to use your bathroom.

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