Pros
Most of the people at the executive level and corporate office are “good”, well-intentioned folks. Pay is fair.
Cons
There is a disconnect between corporate and the rank-and-file (onsite) employees. Onsite employees receive zero input on decisions that affect them. It feels like every new blanket policy is designed by people who haven’t been onsite for years (or left it for a reason!) and the policies solve an imaginary problem or small problem specific to only a few properties, which results in ALL onsite employees being burdened with more meaningless tasks to do. A prime example is the new maintenance training modules that force well-qualified maintenance guys to waste hours completing a mandatory course on how to use a multi-meter, when they already know how to use one and have a backlog of 70 service requests to complete. On top of that, Fogelman’s software and web-based tools do the opposite of what technology is supposed to do: They make administrative tasks longer and the onsite teams less productive.