Pros
On-site gym. The opportunity to learn about the chiropractic profession.
Cons
Where to begin after a little over 6 years at the company. In the call center, people get away with not working when they should be answering the phones. Then the supervisors rely on hard workers to stop what they are doing to pull the weight of those off the phones. They don’t give you time to do your own work when you are pulling the weight of others. They then offer overtime to get the work done that should be done during business hours if the place was managed properly. There are the people who work and those that don’t. It is evident in the daily stats that they send to the team, but nothing is done about it. It brings down the morale of the entire call center. No one takes responsibility for their mistakes. I saw these mistakes all the time, multiple times a day. The constant drug tests are just uncalled for. After being drug tested over multiple times, I expressed my concerns that it wasn’t random, and it wasn’t until then that I didn’t get pulled in the office for the next round. I should have played the lottery with those odds if it was indeed “random,” since there were people there longer than me that never been tested. This is the only company I have worked for where I was drug tested constantly. Be aware there is a lot of backstabbing in this place. The place has cliques if you don’t fit in it is just the way it is. I have seen this with multiple people in there get picked on constantly because of a multitude of reasons that are not justified. Be aware of the strict dress code and aware of what you wear. The dress code is only enforced on some and not others. I have seen some people sent home for dress code or told to cover up when others are wearing the same thing, and nothing is said to them. We all had to be brought into a meeting to tell us what we should/shouldn’t wear and what kills me is not everyone was in the meeting (only certain departments/individuals). The gentlemen in the company must wear ties all the time if it isn’t summer. The dress code is supposed to create a professional atmosphere and inspire people do their jobs better. If you are going to enforce it, then it should be all or nothing with the employees. On that note, be prepared to be reprimanded as a group constantly for mistakes you are not making. I have sat next to the people that needed the learning opportunity when they gave these meetings only to hear them say they don’t ever make those mistakes. They don’t reprimand people individually. How are people supposed to learn if you don’t? I mean isn’t that what a job is about, learning and growing? Yes, people do make mistakes, it is part of life, but they need to be told they are doing it. If not, then they continue to make the same mistakes. Sending emails without talking to the person making mistakes doesn’t help either, this needs to be done one on one. Body-shaming is strong in this company. You must fit the cookie cutter mold, think Stepford Wives, to fit in. Just because a woman/man has weight on them doesn’t mean that they can’t travel or work just as well as the others. Don’t forget women can do the job just as well as men. It also doesn’t mean your customers are going to judge the company if you send those people to your trade shows or put them out for the public to see. Be proud of your employees in every shape, color and creed. Give them the ability to shine and they might surprise you. Make sure people you promote to help others are well-trained, knowledgeable, and preferably, have earned some sort of seniority. Just ask your employees that they are overseeing as they are your best source of information and feedback. Make sure that those people in those positions are not asking others to do their work and that they are taking responsibility for the position they took. There is a lot of talking on the call floor, it is crazy how loud it gets sometimes. You will be asked to help and put your work to the side because of the calls not being answered, only to hear others that should be on the phone not even working. They know the hard workers will drop everything to help assist, then go back to their unfinished work, while the others just keep talking/horsing around. There is no work life balance at all here. Be prepared to be sick when everyone else is sick. The reason for this is employees don’t want a ding on their attendance and come in sick anyways. By that time, it is too late, and the sickness continues to spread. The place smells of glue. I don’t know if it is law, but most buildings that manufacture have scrubbers on top of them to help with air quality. Air flow in the building is not good either. The building is hot in some areas and freezing in others. The building is outdated, and you can smell the mildew/mold throughout. I believe this is cause by leaking in the building because of age. If you want to learn new things to better yourself, then do it, but once you take on more work, don’t expect it to count on your raise or reviews. I cross trained in multiple areas of the company and learned this the hard way. You will not get higher pay, commission, or even praise for doing a good job on all the other jobs that you do. You put in all this effort to shine and poof, nothing. Just do your job and you will be reviewed on your calls only for your yearly. Be prepared to be bundled into a group with everything. I recently got the answer for a few questions I ask as “Well we tried that before and this one person (fill in the blank) here couldn’t do it.” Well you know what I say? “A man has got to know his limitations.” Not everyone can work from home, not everyone can work 10-hour shifts, not everyone likes early morning shifts--that doesn’t mean they won’t benefit the company. Hard workers and seniority aren’t appreciated here. They are overlooked by multiple people in the company and don’t get a chance to unleash their talents. While there I strived to learn and grow but watched as new people grew within the company that were not qualified or been there long enough to have the knowledge to grow. Don’t stifle creativity and keep those diamonds from shining, so that the company is left with lumps of dirty coal. Some of the problem is that you can’t reprimand people for doing something then turn around and let others get away with it. I believe that if you don’t manage, then you drive exceptional employees away. The morale of the place has gone, and I don’t think will come back unless the place is restructured. They push good, hard-working employees out the door. Turnover is terrible and that drives morale of the place down even further. With this being said I loved my job and was good at it. I didn’t leave the job--I left the bad management.
