Stay Away - Customer Service Representative Foot Levelers Employee Review

1.0
Feb 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Free coffee and that is about it.

Cons

The issues started on the first day. When I arrived along with the other new employees, no one seemed to have the slightest idea what we were supposed to be doing. There was no written training plan or schedule given during the entirety of training (a little over a month). Most days our "training" was sitting at our desk quietly while we waited for upwards of multiple hours for someone to find work for us to do. I was also told on multiple occasions by current employees to "drink the Kool-Aid and you'll be fine" which raised concerns. The people working here have a weird obsession with the CEO and is evidenced by the plethora of quotes made by him that literally hang from the ceiling over the cubicles. I was also told by more than one employee to "keep your head down, be quiet and look busy or you will be fired on the spot". Another issue I found of great concern was that prior to my arrival they had let go about half of their customer service agents all at once without any notice given. Then a couple weeks later the company secretly posted their jobs through a hiring agency so the fired employees would not know they were being replaced. I would stay as far away as possible from this place.

Explore other reviews about Foot Levelers

5.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Very enjoyable employees to work with. HR, and Payroll teams are extremely nice and easy to work with!

Cons

No Cons that I’m aware of.

4.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the product we make, closeness with other employees, new HR team is much better with communication and working towards boosting morale! Holiday lunches, good amount of paid holidays off, option for free insurance if you do the workout program.

Cons

No clear (or realistic) vision or expectations from leadership, causing confusion and poor decision making that effects every aspect of the company.

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Foot Levelers Response
4d
Thank you for taking the time to share your experience and for your years of service at Foot Levelers. We're especially encouraged to hear your comments about our products, your coworkers, and the progress you've seen in communication and employee morale. Creating a workplace where employees feel informed, supported, and connected remains a priority for our leadership team. We also appreciate your candid feedback regarding organizational clarity and communication. We know that providing clear expectations, listening to employee feedback, and continuously improving how we communicate our vision are essential to building a strong culture. While we won't always get everything right, we are committed to learning, improving, and creating a positive experience for both current and future employees. Thank you again for sharing your perspective.
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