Fun perks don't make up for poor business and high stress - Customer Support Formlabs Employee Review

-Low pay across the board with little to no opportunities for salary increases. I worked here for 1.5 years and wasn't given an opportunity for a review/salary negotiation. -Poor business practices cause a constant influx of justifiably unhappy customers. Endless shipping delays, warehouse and logistics issues, ending support of products way too early, poor quality control with products arriving broken or incorrect regularly. I felt embarrassed every day working for Formlabs with the amount of things we had to apologize for that were outside of our control. The customer facing teams seem to be the only ones who hear directly how this impacts the end users and upper management doesn't hear and/or doesn't care. -Unrealistic expectations for productivity. Systems used to measure metrics (which your reviews and salary increases are based on) are constantly broken with nothing in place to fix them. -Hours are 9-6 instead of the standard 9-5 with the expectation that you take a 1 hour lunch break. The majority of people are unable to do in order to keep up with the unrealistic expectations for workload, which inevitably leads to burnout. It's hard to maintain a good work/life balance due to this. -Poor leadership: heads of the department quit within weeks of each other and weren't replaced until months later. People put in place to take over for their roles have little management experience and it shows. -Customer base consists of engineers, dentists, designers, and education. Huge parts of their work relies on their printers, and when they break down they are very upset about it. You definitely need a thick skin to work in this department. This job is good for recent college grads and people new to the Boston area who need to gain experience in order to go work somewhere else; not good for a long term career.