Better opportunity elsewhere; Not so great after you're there - Sales Formlabs Employee Review

1.0
Jan 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Looks good to have a tech company on your resume at your next job

Cons

Unhealthy and unprofessional work environment, no work/life balance, job and sales plan would constantly change to stagnate wages, high turn over rate, low pay for comparable jobs down the street. You are lied to from the beginning, your pay is low compared to exactly comparable jobs without any extra stock options to come close to making up for it. Example 'We offer unlimited PTO!' - Turned out to be a lie and we were told how to request PTO...They took away days we could work from home, etc. Basically any benefit offered by a company in 2020 when a job can be done from home. They lie to customers as well and a manager at a town hall said that lying to customers was part of being a startup...? Once we hit a certain number of employees benefits including great health insurance were slashed. Multiple missteps with major/flagship product launches. Fuse was launched literally YEARS too early (still not released while writing this), but they had no problem taking payment in full as "reservations". Form 3/3L release was a series of bad leadership decisions after another; Hurting sales reps reputations with no acknowledgement or corrective action taken by senior leadership. Employees who spoke up were ostracized and/or let go. CEO and upper management are incompetent and immature; They lack the capacity to take responsibility and acknowledge what they have done wrong. Cult like atmosphere, you're either in or you are out based on how popular you are or how long you have worked there. CEO and upper mgmt expect everyone to have an "employee number 3 at the company" attitude when in reality you're probably #500+ with a couple hundred shares and low pay... HR is non existent and run by unqualified people who have worked there "since the beginning" and are untouchable, hence the cult like work environment that is only perpetuated by this group. Told they have progressive and forward thinking staff/workplace atmosphere - Last manager before quitting was outright racist and homophobic. Company did not seem to care about how he makes Formlabs look or how it affected our team's moral. Company designed so only sales people have direct lines and working phones = Sales ends up doing all other departments jobs that require customer facing interactions. A logistics team that does NOT call or speak with customers...? As people quit, they are never replaced leading to more and more jobs falling onto people who should not be doing them. Upper mgmt also mentioned we don't have money to pay people higher salaries, and people should be grateful for what they are already getting, all while the company spends $60k a WEEK, that's $60,000/week on lunch that you have no control over- Hope you like all vegan and veggie options! All of the "perks" they try to confuse and lure you with are not as good as they seem: We have beer and cider! - Reality: Keg is always tapped or Foamy We have Ping pong! - Who cares? I'm at work and it ends up starting arguments/it's disruptive (people got banned from playing over game related arguments) We have a full kitchen with snacks! - So I can work here longer and never go home?? All of the perks they offer = Less money on your paycheck and excuses for them to tell you how great you have it working there. Always remember: You can't pay your rent in ping pong games and foamy beer. Too many kids starting their first job at this company too, don't work here if you're looking for a professional environment, basically 'high school + printers'. Find a job that will not use and abuse you, too many amazing opportunities in Boston and Greater Boston Area to fall victim. High turn over rates and brain-drain occurring are not a curse at this place, they are a symptom of a diseased and delusional management team.

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Formlabs Response
6y
Thank you for taking the time to share your open and honest feedback. I’m sorry to hear that your experience at Formlabs was negative. We recognize that as we grow as a company, there will be changes and ambiguity, particularly as we launch new products. We are working hard on strengthening internal communications so that our employees are more prepared for these changes as they arise. Our team of Human Resources Business Partners is also focused on engagement across the company to tackle some of the concerns you raised around employee turnover and rewards and recognition. On our Sales & Services teams, we are specifically thinking about how to ensure that our employees have the information and support they need to best deliver for the customers they interact with on a day-to-day basis. Recently, we held team-specific sessions to share and discuss our August 2019 engagement survey results; these sessions have helped us identify how to best respond. One action we took in November was to meet with our direct sales team in order to explain the compensation structure in more detail, and we’ve since made changes to better support our sales reps in 2020. In response to your concerns about management at Formlabs, I do want you to know that we take any concern about discrimination very seriously and there is no tolerance for that in our professional environment. We will actively address this with HR and management as this is not the experience any employee at Formlabs should have. Change can take time, but please know that we hear your feedback. We rely on comments like yours to inform what we do next in order to create and sustain a strong, positive employee experience. Thank you again for your candid comments, we really appreciate it. --Mireille Hartley, HR Business Partner, Customer Team

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