Forrester needs to follow it's own advice - Account Director Forrester Employee Review

2.0
Dec 23, 2025
Recommend
CEO approval
Business Outlook

Pros

There are still enough good people hanging on in hopes of returning to the "good old days" to make work sometimes enjoyable.

Cons

- Execs blame sales for their own errors. The executive team made poor decisions and continues to double down on them rather than admit any kind of mistake or make adjustments. To make matters worse, they actively place blame on sales and others who bear no responsibility for decision making or for the company's cultural decline. Leadership has dug their heels in and no longer listens to feedback from client facing staff or even to clients themselves. - sales and deliver teams are forced to make false promises to clients. Teams cannot deliver on the new stated value propositions due to lack of staffing, lack of understanding of clients, and ridged rules for client engagement. This leaves sales to decide between making false promises and being blamed by leadership for poor delivery or being honest and being blamed by leadership for not selling the false promise.

Explore other reviews about Forrester

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

Cons

The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

2
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Forrester Response
1mo
Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
3.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people work here, work-life balance is ideal if you have a good manager.

Cons

Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

1
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