Good to bad! - Anonymous Forrester Employee Review

The current situation at Forrester looks like the story "The emperor's new clothes". The executive team has run the culture, performance and innovation to the ground unfortunately and no one seems to be holding themselves accountable. We keep blaming the macro economic environment for our current woes, and fail to analyze if our clients even care about what we have to offer. customer obsession, our research mantra, seems to be only for our clients and not us. it's been more than 2 years since the launch of FD and only now have we transitioned 50% of our clients to it. In the meantime our year over year revenues have gone down and other parts of the business have just crashed. We even got to 50% only after sales was incentivized to sell only FD. Even with all the incentives and training, sales is not fully aligned on what it sells. Is it unlimited guidance, what is guidance and what is not, which role should we target for different products etc are unclear and sales makes unreasonable promises to our clients on what can be delivered. In our effort to make sales go from good to great, we've confused them completely. Consulting, why even bother with this anymore. The leadership removed incentives to sell consulting and are now wondering why the bottom fell off the business. If you want to achieve 70/30 or whatever ratio you desire, improve the product that is failing. What you have achieved is make the business collectively smaller by removing incentives for consulting. rather than improving revenues from research, you have made both research and consulting smaller. Our EX, as they still call themselves, is nothing but a team of HR folks mandated to save costs. Let's call it for what it is. Everytime we let people go, George has come out and said, I take responsibility for it.. we are still waiting to figure what that means. Zero consequences for bad decisions. EX setup a "discussion" around the hybrid work policy and all that happened was employees getting talked at by George. Happy to fall in line, but please treat employees with respect. We throw fictitious numbers and stats at employees and fail to explain when questioned. We got pay raises back, great... but, the raise is not meaningful by any stretch.