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      Don't touch with a 10 foot pole - Account Manager Forrester Employee Review

      1.0
      Dec 18, 2023
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Direct teams are intelligent, drama free and great to work with and great worklife balance.

      Cons

      Extremely low compensation within sales with little if any raises even during a promotion. Near non-existent tech stack as well as random additions to quota mid-year with no warning. Executive leadership is stuck in the 90s and advertises one thing while doing another. Management pushes lying to clients/overcharging customers to close business. Basically no career growth at all and very low diversity. Leadership is headstrong on the new product changes being the way to go while we're on 2 years now of missing goals by double digits, but don't worry, they still will claim business is good. They don't even follow their own research that they put out. Leadership will randomly change policies on a whim's notice i.e. going hybrid, as well as make claims on not doing layoffs (while proceeding to do 2 waves of layoffs not even 3 months after).

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      5.0
      Jun 1, 2026
      Director, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

      Cons

      The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

      2
      avatar
      Forrester Response
      1mo
      Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
      3.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people work here, work-life balance is ideal if you have a good manager.

      Cons

      Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

      1
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