Need to have Better Communication and Professionalism - Licensed Insurance Call Center Agent Foundever Employee Review

1.0
Jul 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Haven't started working the position yet.

Cons

From my own experience this company has no lack of professionalism or communication. I was hired for the work from home position completed all the on-boarding paperwork I was emailed. I can never get in contact with the "trainer" but the trainer can send emails at 2 am about completing the next step of the on-boarding process. I was scheduled to do "Orientation" on July 3rd but they wanted me to come on site to finish more paperwork but I didn't get an email about it until 2 am and I notify the trainer letting him know that this last minute and I cannot make it on site but didn't get a response back until the next day at 2 am. I called voicemail full. I sent a text and got a response saying "this position is already filled and have no more classes left" but was not informed that the class was fulled. I am the one emailing them for more information and not getting anything back. I dislike that I am getting emails about the positions at 2 am in the morning, how do you know that I am not asleep around that time.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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