Pros
Overtime Team environments and support for Team Leaders. Lots of training whenever needed (mostly as required by the client). I think if the client wouldn't pay for the time training, they would probably prefer to have the agents train with CBTs on the computer while they work. Attendance Policy is very lenient and there is a credit system where if you are there for 30 days without an an occurance at all, then you will have a whole occurance removed or a credit added if you have no occurances. The credits go as high as 5 and you can basically use them as free days off but ofcourse without pay. You get I think three pay raises in the first year and one per year after that based on performance.
Cons
High turnover. I don't have many complaints really that are with Sitel. But they do have to confirm to what the client wants so they are pretty uptight about certain things. I think the client's moto is "all work, no fun". But as far as Sitel goes, they have gotten stricter since I've been there such as no more drink bottles as they come out of the machine, instead they provided drinking containers with lids for everyone. but the cups they gave us are like the coffee cups with easily removable lids that if dropped spill much easier than any capped bottled drink would... idk what's up with that.