Pros
The hiring process was smooth. The trainer was very kind. I enjoyed the opportunity to help my customers with their problems. I found that part of the work to be a rewarding challenge. I also was happy to be able to work from home, because I live in a small town and employment opportunities are few and far between unless you are working in fast food, even with a degree.
Cons
Where do I start with the cons? I have very strong views about work-ethics as well as how an effective leader should act. That being said, I believe it is ridiculous to not allow an employee to make a reasonable request for a specific day off (in this case for a doctors appointment that has been set months in advance), or to punish an individual for calling off work when legitimately sick (had doctors statements and was never asked for them or told how to send them in). Additionally, I also feel very strongly that it is unacceptable for agents to not be logged in when scheduled for a shift unless there is a reason which they have made known to a supervisor. Finally, food-delivery is not an incentive. Pizza parties are for grown-ups not children.