A job is better than no job, I guess - Anonymous employee Four Seasons Employee Review

2.0
Oct 7, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At a property level, most managers/department heads are willing to roll their sleeves up and help each other out, in ways I've never seen at other hotels. Line staff is friendly and will bend over backwards once they know you've got their back. Lunch was provided at my property and it was pretty good. Benefits were decent. Opportunities to task force were plenty, a great way to see other parts of the world

Cons

Executive committee is extremely out of touch, leaving everyone under them burnt out. Told to "do your best" yet it never seems good enough. Efforts put forth by EC to show appreciation are better than nothing but often feel like lame high school parties. Priorities are poorly managed. EC will make a big fuss about a guest's room service order being messed up (understandable, it's the Four Seasons after all) but will not place any emphasis on larger issues (personnel, supplies, etc.) that no one in management has time to take care of because they're chasing their tails with the little things. Salary is OK but considering the hours put in, it's a pay cut compared to comparable positions elsewhere. You have to know someone to be able to use your comp nights.

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Four Seasons Response
8y
Thanks for sharing your experience working with us – we agree that the teamwork between employees is a very special part of working for Four Seasons. Staff meals are also pretty terrific! We are grateful for you taking the time to share some of the ways we can do better, particularly employee appreciation activities as well as overall staffing and management. We take your feedback seriously and will continue to look for ways to improve. Wishing you all the very best, Alexandra Four Seasons Hotels and Resorts

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5.0
Jun 7, 2026
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CEO approval
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Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
Jul 5, 2026
Recommend
CEO approval
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Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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