Great Experience - Restaurant Server Four Seasons Employee Review

3.0
Feb 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Gain flexibility and customer service knowledge, dealing with all types of clientele and personalities in both management and guests

Cons

management tends to be primarily hospitality graduates without restaurant experience, therefore they tend to have little understanding on how both front of house and back of house needs to work in a high volume environment for the times. Work life balance is a value... but management tends to disregard this. Especially when cross functioning with the Banquets division -- managers in banquets need to understand that on call within the restaurant division is voluntary and needs to be cut first if they work in the morning -- respect that those staff members are doing you a favor and it needs to be reciprocated.

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Four Seasons Response
6y
Thank you for your review and for your honest feedback as a former Restaurant Server. We're always looking for ways to improve and become better for both our guests and our employees. We will ensure your feedback about management reaches the appropriate people. Thank you for your time at Four Seasons and best of luck in your future endeavors!

Explore other reviews about Four Seasons

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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