Empty promises with a side of brainwashing - ResComm Agent Four Seasons Employee Review

2.0
Sep 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Great location in Austin, prestige of brand, on-site employee cafeteria, uniforms provided and laundered on-site.

Cons

>Location = No parking options or you can pay to park in the hotel's parking garage. >Cafeteria can be a plus, however, you are only allowed 30 minutes for lunch and you can be called back to the floor at any time. >Uniforms provided can be great, but often someone else has claimed yours on accident or your uniform is not washed on time for shift and often it smells like 50 different people's BO because its been in a pile of 50 other dirty uniforms. >The ability to grow is based almost completely on politics. If you are friends with the right managers you will be moved up. >Management are ineffectual and apathetic. They have no ability to facilitate change or motivate their employees. >All line staff employees are underpaid. It is painful to see where the money goes instead. (e.g. going away parties for staff moving to other hotels) >Work life balance is non-existent >Most of the employees hate working there. >There doesn't ever seem to be a cohesive message from management.

Explore other reviews about Four Seasons

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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