Not worth it - Customer Support FreshDirect Employee Review

1.0
Oct 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Discount at the store on campus

Cons

Everything else. To many to list

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FreshDirect Response
5y
Thank you for sharing your feedback with us. We're sorry to hear your experience at FreshDirect was less than ideal and would like to learn from you on how we could do better. Would you be open to speaking with a member of our HR team to discuss actionable changes? If so, send us an email at EmployeeCommunications@FreshDirect.com to discuss further. We hope to hear from you!

Explore other reviews about FreshDirect

5.0
Jul 22, 2025
Recommend
CEO approval
Business Outlook

Pros

lots of opportunities if you are hard worker, recognition, award

Cons

working overtime, everybody is responsible for anything happening

3.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

What I loved about this job is getting full ownership over my part of the business, and I know a lot of people stick around because they feel a similar passion and ownership. Even though the company is 25 years old, there are still many areas where a much work is needed and therefore great opportunity for new people to come in and make big impact.

Cons

No flexibility for employees to work from home when needed, and terrible PTO package. The family leadership is not transparent, makes questionable business decisions.

4
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