Started good, then slowly deteriorated...... - Customer Service Representative Frontier Airlines Employee Review

2.0
Dec 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Customer serice interaction, flying benefits, co-workers, everyday is different. Great job to have as a second job, but not to depend on it!!!

Cons

Low pay, benefits OK, always short staffed, management doesn't actually listen to employees, low morale. Not a job to recommend as a primery job!!!

Explore other reviews about Frontier Airlines

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great team - Great travel benefits -Hands-on -Dynamic -Fast-paced

Cons

I had a great experience- but they have limited openings for interns to be converted.

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Frontier Airlines Response
1mo
Thank you for sharing your experience as an HR Intern at Frontier. We're delighted to hear that you enjoyed the team environment, hands-on learning opportunities, and travel privileges while gaining experience in a fast-paced industry. We appreciate your feedback regarding internship conversion opportunities and are glad your internship provided meaningful professional development. Thank you for being part of the Frontier team, and we wish you continued success in your career.
2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

It pays “some” of my bills.

Cons

I want to begin by expressing my disappointment with the union’s representation of its members. There is a significant lack of transparency and consistent communication, leaving many employees feeling uninformed and disconnected from the bargaining process. From my perspective, aircraft mechanics working under this contract are compensated well below the industry standard despite the critical role we play in maintaining safety and operational reliability. It often feels as though these concerns are not being adequately addressed or prioritized. Unfortunately, the current environment has made this airline feel more like a temporary stepping stone than a place where skilled mechanics can build long-term careers. Until meaningful improvements are made to compensation, communication, and representation, I believe retaining experienced technicians will continue to be a challenge.

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