Frontier Customer Service is Horrible - Customer Service Frontier Employee Review

1.0
Dec 29, 2019
Recommend
CEO approval
Business Outlook

Pros

I get to put customers on long holds, regularly redirect them to other representatives who don't know anything, and generally not care about my job and the customers that I'm assigned to help.

Cons

Stressful work environment due to irate customers wasting my time.

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Frontier Response
6y
Hello. Thank you for your review. We would like to work with you in the hope of preventing future incidents like this. Please contact our team directly to provide some additional details about your experience: FrontierCareerFeedback@ftr.com

Explore other reviews about Frontier

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

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Frontier Response
1w
We’re so glad to hear you’ve enjoyed your role. We aim to create an environment where employees feel heard and valued even as our company evolves. Thank you for taking the time to share your experience!
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Healthy work environment, wonderful staff.

Cons

Low gas pay, turf not as expansive as other companies

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Frontier Response
4d
We’re glad to hear you’ve enjoyed working with your colleagues. We’re proud to foster an environment where our employees can collaborate and support one another. Thank you for sharing!
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