Pros
Steady job, great co-workers; If you are an onboard, " all for corporate" type puppet, you will go very far in the company. Lots of hard-working employees trying to do the best for the customer that they can with the resources that they have available to them.
Cons
Call center environment, not for everybody. Being at a desk with a headset attached to a phone for 8 to 10 hours a day can wear on a person. Protocol, policies, and procedures are forever changing. Inconsistent rules and policies across the center depending on what coach you are working for. contract negotiations are ongoing right now. Employees are stifled from resolving customer issues in an effective, efficient manner. Harder and harder to meet goals and make commission as more qualifying steps kept getting added to the criteria.
