No work life balance but pay is decent - Customer Retention Representative Frontier Employee Review

3.0
Jan 18, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay was pretty decent

Cons

The excessive micromanaging makes the job more stressful than it has to be. Company would rather use outside vendors to handle overflow of calls instead of hiring actual agents.

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Frontier Response
2y
Thank you for the feedback—it’s truly very valuable to us. We greatly value our employees and always want to ensure a positive environment with open communication. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.

Explore other reviews about Frontier

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

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Frontier Response
2w
We’re so glad to hear you’ve enjoyed your role. We aim to create an environment where employees feel heard and valued even as our company evolves. Thank you for taking the time to share your experience!
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Healthy work environment, wonderful staff.

Cons

Low gas pay, turf not as expansive as other companies

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Frontier Response
1w
We’re glad to hear you’ve enjoyed working with your colleagues. We’re proud to foster an environment where our employees can collaborate and support one another. Thank you for sharing!
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