horrible morale unreasonable expectations - Customer Service Representative Frontier Employee Review

There was a bait and switch at the interview process regarding pay rates and achieving the highest rate. The overtime was outrageous and supervisors never took into consideration family issues although they preacher being a family centered company. I know a woman with cancer who nearly list her job because she was "not dependable". The customers were very dissatisfied and rightfully so, and we were encouraged to mislead them to maintain accounts. Additionally, we were docked pay if we lost internet accounts so many employees would dump calls back into the queue, leaving a customer on hold for an hour or more. It was all and all one of the worst jobs I've ever had and caused me to sink into a terrible depression.