Former Employee - Telephone Customer Service Representative Frost Bank Employee Review

4.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong culture of professionalism and integrity Great training program that sets you up for success Supportive team environment and approachable management Good benefits and job stability Emphasis on customer service makes the work feel meaningful

Cons

High call volumes at times can be stressful Meeting performance metrics can feel demanding during peak periods Limited flexibility in scheduling depending on department

Explore other reviews about Frost Bank

3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid time off and vacation

Cons

management can be challenging at times

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