Intelligent people, but toxic leadership - UX Designer Frost Bank Employee Review

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

* Good benefits * Strong work-life balance * Talented teammates and individual contributors * Opportunity to work on meaningful products

Cons

* Poor leadership and inconsistent decision-making * Feedback could feel subjective and perception-based * Unclear expectations around growth and performance * UX influence and ownership often lacked clarity * Communication and alignment across teams could be challenging

Explore other reviews about Frost Bank

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great and welcoming work environment

Cons

Not one con I can think of

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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