I was actively working 3 months before being officially trained! - Consumer Banker Frost Bank Employee Review

3.0
Oct 7, 2011
Recommend
CEO approval
Business Outlook

Pros

The turnover is low, the locations are conviently located with free parking. The job is fairly easy if you are good with memorizing forms and procedures. The employees are somewhat friendly and your job is mostly routine.

Cons

They expect you to be willing to fill in at other locations at short notice, if you don't you will not last long. The benefits suck and you have to wait 1year before you are eligible for health insurance. Getting time off is a pain and alot of the upper management is messy. Also the job does not pay enough for the amount of work expected. Training is the worst of any company I've ever worked for. It is mostly hands on therefore you are only as good as your trainer who is usually the current senior banker and mostly busy. Much of it was learn on your own...I was there 3 months before training started and had to complete training modules in between customers. There was a total of 80hrs to complete and if it was not done you are terminated.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great and welcoming work environment

Cons

Not one con I can think of

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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