great, until you're not "Frosty" enough - Anonymous employee Frost Bank Employee Review

3.0
Mar 28, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, customers, paid vacation and sick leave.

Cons

Middle management, a lot of change going on but not enough follow through or supervision to make sure it is happening evenly through the different locations and departments

Explore other reviews about Frost Bank

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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