Less Value for Tenured Employees - Personal Banker Frost Bank Employee Review

3.0
Oct 27, 2018
Recommend
CEO approval
Business Outlook

Pros

The staff you work with on an everyday basis is like family. They truly do hire the best into their company. And the 401k/profit sharing plan is excellent. Overall, I would still recommend this company for these reasons, but would not suggest that you stop your search for bigger and better things.

Cons

The pay is not equal to the responsibility given to the position. Recently, Frost raised their minimum hourly wage to $15/hr for new emoloyees. But still have not offered a comparable wage increase to their Tenured staff that have stayed loyal to them. Managers expect more responsibility from their retail staff, but after receiving results that go above and beyond their expectations, they are still reluctant to consider these individuals for promotions or appropriate raises. Too many times, managers play favorites and sometimes even discourage current employees from applying for open positions.

Explore other reviews about Frost Bank

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great and welcoming work environment

Cons

Not one con I can think of

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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