Good job, Good people, Advancing can be difficult. - Administrative Assistant Frost Bank Employee Review

4.0
Mar 13, 2014
Recommend
CEO approval
Business Outlook

Pros

People are genuinely kind and caring! A great starting place as personality and seeming a "good fit" with the company can outweigh actual hard skills.

Cons

Great work-life balance, salary on the low side (have heard of employees successfully negotiating for higher pay). The big issue is a lack of advancement. It seems like some roles are targeted for promotion whereas others are expected to never change. HR can be a helpful resource for career development but some people say you must leave and come back in order to move up. Also, all learning in on the job; no structured training.

Explore other reviews about Frost Bank

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great and welcoming work environment

Cons

Not one con I can think of

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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