IT Department With Bad Managers - Programmer Analyst III Frost Bank Employee Review

1.0
Dec 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Best part is working with friendly coworkers, but that's to be expected at most jobs.

Cons

Worst part is the management staff, especially mid-level managers who are being recruited externally rather than promoting from within and are clueless about the operations, culture and politics. Managers generally micro-manage your time, from breaks to lunch. Frost prides itself in that "we're from here", however given the increasing amount of work sent offshore, plus the increasing number of foreign contractors working at the bank, the bank is becoming more like "were from here". I worked there as a web developer for 14 years and I experienced first-hand the decrease in morale among employees because of the inferior quality of work performed offshore. Most original development work is now done offshore while the local staff are left with maintaining the inferior code and fixing lots of bugs. I know offshoring work provides cheaper labor, but the increased time wasting in fixing bugs is tedious and expensive. Employee promotions are in title (different Officer titles) only and not an increase in salary.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great and welcoming work environment

Cons

Not one con I can think of

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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