50/50 - Customer Service Representative Frost Bank Employee Review

3.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

good pay, good co workers, a main office building

Cons

favoritism, you'll be promised things you won't get, fake culture

Explore other reviews about Frost Bank

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great and welcoming work environment

Cons

Not one con I can think of

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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