Decent job, but not much structure for a financial institution - Process Engineer Frost Bank Employee Review

3.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

They provide time off starting on Day 1. I was also allowed to work remotely after the initial orientation day.

Cons

This bank has been in business for MANY years. When I joined the bank, I assumed they had established standards and repositories for their business processes…I assumed incorrectly.

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4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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