Unprofessional Management - Customer Service Frost Bank Employee Review

3.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and good pay

Cons

One of those environments where you have to kiss up to get favors and promotions. They pull you into meetings if you use your sick time too much and even though it’s your sick time they do tell you that they can’t ask you not to use it but that you shouldn’t use it too much. It’s so toxic, I had the flu.

Explore other reviews about Frost Bank

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with good benefits as well. Good environment to work in and nice team members as well.

Cons

In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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