Toxic management and overall employee unfriendly place to work - Claims Adjuster GEICO Employee Review

3.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

This place will give you a nice introduction into the world of auto family policies and insurance. You will learn (somewhat superficially) what coverage and liability are, how much right to recovery we have, why we deny (or afford) on a claim, and gain insight into how other insurance companies interact with GEICO, including through arbitration.

Cons

You are expected to work a claims through closure (meaning determine if coverage can be afforded, who is at fault, set up inspections, pay out damages if need be, etc) but not given the time do so. You are expected to work with really crappy software that is constantly malfunctioning/slowing down your efficiency metrics. This is a call center environment, so customer service is what you are graded on, even when you have no control over the outcome of a claim and people are upset over previous adjusters handling the claim. Double so since the company refuses to accept responsibility for how bad their training is.

Explore other reviews about GEICO

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

See reviews by: Helpful|Rating|Date|All