2.0
Jan 31, 2026
Current employee, more than 10 years
Macon, GA
Recommend
CEO approval
Business Outlook
Pros
The pay rate was great starting out.
Cons
It is very demanding. Back to back calls with no breathing room sometimes in between calls. A lot is thrown at customer service. They cross train customer service agents to handle additional tasks with no additional pay increases. Ex. Handling reissues & surge train for ers.