GEICO will never be #1 insurer if they don’t get it together - Claims Representative GEICO Employee Review

2.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is decent New attendance policy seems to be better

Cons

Not nearly enough training for all the aspects of claims we handle, call monitoring requirements are ridiculous and annoying for both employees and customers, parking is horrible, the reference material as rarely helpful, again not enough training...other insurance companies call and make you realize just how much you don’t know about your job that you are LICENSED for, angry customers call that actually have a right to be angry due to geico associate dropping the ball At some point of their claim (probably due to lack of training ) , new processes change and you get a 10 minute meeting to discuss which contributes to no one knowing what is going on or how to do their jobs properly. GEICO brags about being low cost provider but some cuts are not worth it .

Explore other reviews about GEICO

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

See reviews by: Helpful|Rating|Date|All