You Have to Be a Certain Type of Person - Customer Service Representative GEICO Employee Review

2.0
Sep 28, 2020
Recommend
CEO approval
Business Outlook

Pros

pay is decent good benefits 45 minute lunch coworkers are nice some of the leads/supervisors/managers are really nice and easy to work with

Cons

severely micromanaged lack of adequate training you better be perfect or you may as well quit expect to be abused by customers all day every day breaks don't seem long enough and if you go even seconds over, you will get in trouble no Spanish line so you have to try your best to help and usually get scored low by GEICO due to miscommunications/misunderstandings despite the company refusing to adhere to the large percentage of their customers first language being spanish

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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